CANCELLATIONS:

Please choose carefully as cancellations will not be accepted after payment is made and order is in production. If cancellation is required, any fees incurred from progress of manufacture will be passed onto the customer.

WARRANTY:

Urban Window Solutions will warrant all products and installations (if applicable) to be free from defects in material and workmanship under normal use for 24 months. This warranty is only valid to the original purchaser and is not transferable. Manufacturer’s warranties on certain products exceeding 24 months will incur call out fee(s) and hourly rates charged directly to the customer by Urban Window Solutions.
Curtain warranty is void if manufacturers fabric care instructions are not followed resulting in damaged, unusable or deformed fabrics. .

ACCEPTABLE STANDARDS:

The acceptable standard for imperfections, marks, dots etc. on the final job is – if it is visible with the naked eye, in natural daylight, at a distance of 1.2 metres, it is not acceptable. If it is not visible with the naked eye, in natural daylight, at a distance of 1.2 metres, it is acceptable. Urban Window Solutions recommends the use of BMAA industry guidelines. This can be viewed on their website
http://bmaa.net.au/industry-guidelines

FABRIC PATTERNS:

Patterns cannot be guaranteed to line up perfectly with horizontal or vertical edges of the blind. Variation up to a few centimeters along the pattern direction from one side of the blind or curtain to the other is an acceptable industry standard.

LIGHT BLEED (light entering from top and sides):

All blinds will allow light to pass around the sides and top, including blockout fabrics. This is due to necessary allowances required for mechanisms and brackets.

COLOUR VARIATIONS:

Samples shown are only a guide. Colours and textures may vary due to differences between production runs. While every attempt is made to supply orders in the same dye lot, it cannot be guaranteed that a matching dye lot can be supplied at a later date. CUPPING (slight curling from the sides) Cupping on each of the vertical edges may occur with some fabrics. Cupping up to a few centimeters is an acceptable allowance within industry standards.

FADING:

Fabric claims will be recognized within the a given time of 24 month if they do not perform to the Textile Standard and Guidelines of Australian Standards AS 2663.1-1997, AS 2663.2-1999, AS 2663.3-1999 and AS 2678-1999. No claim will be recognized for fading of fabric on leading edges of blinds and curtains where they are exposed to sunlight. All blinds are subject to some degree of fading caused through direct, indirect or reflected sunlight. This is particularly of concern with Roman Blinds that can have flat areas exposed to sunlight which may appear in bans across the face and leading sides or base edges.
Although closing blinds and curtains will keep interiors cooler, it can be highly destructive to your window coverings. Temperatures between the glass and curtain/blind can become extreme, causing fabrics to become fragile which can lead to tearing and disintegration.

OWNERSHIP OF GOODS:

Ownership of goods covered by this order does not pass from this company until such time as this invoice is paid in full and allows Urban Window Solutions to repossess goods at any given time if not paid according to our specified terms.